OK but Satlover seems to have too many problems to solve mine.
What you need to do sent email to satlover with your transaction details, that's needed so that he can controle this. Mention your problem in the same mail. Normally you must have his email, if not let us know. Certainly don't post the transaction info on forum. I'm sure it's possible to have a arrangement. That's something between you both. Staff can't help more. As mentioned above satlover manages servers. Hope this helps.